First I had problem when my account which was created on the 10th February was lost after a server outage, which resulted in the installation of new servers in the data centre.  At this time my credit card had been billed. I had not been informed of the problem and subsequently had to call to find out why my credit card was billed but no existing service was available. They apologized for the outage. So they were able to recreate my account and issue me with a new set of name servers.

On the last three ocassions in the last 30 days, I have had 3 outages caused due to problems with DNS routing with my name servers. This also affected everyone else who was hosted on the same server. Each time I have had fairly quick resolution. The problem; why is this constantly happening? What are they doing? Who in the company keeps playing with the DNS settings?

 I have never had any issues with my old hosting in Sydney SISgroup, on their Sun Debian servers.

They have one last chance and then I’m hunting for a new host.

Later in the evening I tried to retrieve my emails; still no luck. This time I contacted my ISP who put the problem back on the web host. So I contact them again and they said ‘we can access all of your services and account via ftp and other means’. So today I called my ISP back and this time I got someone with some decent access to the server. They said they flushed out the datastream (jargon) for my account an now I can access (I think this was code for we reset your account). I got my wife to check and everything was now working and emails retrieved.

Out of all this I can understand why the website and hosting went down but as to why the connection to any domain on the server I am hosted on has left me puzzled and guessing. I spoke to friends who are with the same ISP and state they have had what appears to be a block accessing their hotmail accounts.

Well I guess I will never know the true story and am glad to have access back to my emails.

Thanks to all those who helped troubleshoot this with me. You know who you are. Now back to living life again and solving other peoples problems instead of mine.